Introductory workshop for delegates who want to learn the concept of Lean Management applied to office work.

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Hands-on practical workshop

This is an entry-level workshop for delegates who want to learn the concept of Lean Management applied to office work. Participants will leave the workshop with a firm grasp of Lean fundamentals and inspiration to apply the concepts in their own office environment.

Download the workshop brochure.

Key Learning:

 

  • Understand the 8 Wastes of Lean Management when applied to office work
  • Understand the 5 principles of Lean Management and focus on Voice of the Customer
  • Understand the importance of Standard Work and Quality
  • Gain a clearer picture of the current state of your office processes
  • Participate in practical exercises to develop awareness of lean management concepts

WHO SHOULD ATTEND?

  • Employees, specialists, leaders and managers who work in an office and support office processes
  • Those who work alongside administration to improve business processes

People working in:

  • Finance and accounting
  • HR
  • Office administration
  • Sales and marketing
  • Purchasing and procurement

LEAN IN THE OFFICE

By the end of this workshop delegates will be able to:

  • Have a firm grasp of Lean fundamentals and inspiration to apply the concepts in their own office environment
  • Understand the 8 Wastes of Lean Management applied to office work
  • Understand the 5 principles of Lean Management and focus on the Voice of the Customer
  • Understand the value of Standard Work in improving quality and effectiveness
  • Have a clearer picture of the current state of their office processes
  • Understand the concept of Visual Management and the importance of being able to visualise problems
  • Know how to promote teamwork and continuous improvement across disciplines

AGENDA

  • Tuesday 3rd October 2017, 09:00-17:00

    • Introduction to ‘Lean Thinking’
    • Introduction to the Five Lean Principles
    • Customer Value, Value Streams, Flow, Pull, Perfection
    • Voice of Customer in the office
    • Introduction to The 8 Wastes
  • Afternoon

    • Application of Lean Concepts
    • Process Thinking in the office
    • Overview of Value Stream Mapping
    • Overview of PDCA

Meet The Trainer

Bill Tiplady, Associate Practitioner, True North Excellence

Bill is a trail blazer for process thinking and Lean management and is regarded as a highly practical international Lean trainer and coach. His career started in the 1980’s as an engineer at Rolls-Royce, he became Business Improvement Leader before joining management where he developed into a strategic and practical leader of improvement.

For the past 20 years he has dedicated his career to developing the skills and behaviours required for people in both the manufacturing and service sector to transform and sustain Lean management within their organizations. Bill has gained vast experience in the Automotive, Engineering, Textile, Chemicals, FMCG, Food and Drink, Electronics and Photonics Industry, both in the UK, Europe, China and North America. He is passionate about his local football team, Burnley Football Club (we can’t all be perfect).

The Venue

Oxford Thames Hotel

 

09:00 – 17:00 / 3rd October 2017

BOOK YOUR PLACE NOW

De Vere Oxford Thames

Henley Rd,

Sandford on Thames

Oxford, OX4 4GX

In 30 acres of scenic parkland, the 4-star De Vere Oxford Thames overlooks the River Thames. It offers luxurious rooms, a swimming pool, spa and gym, just 4 miles from Oxford. Some rooms date back to the 12th century, and all mix modern décor with period features including oak beams and ornate windows. Many have views of the river or gardens, and some have patios, balconies or a four-poster bed.

DELEGATE FEES

DELEGATE FEES

EARLY BIRD

£ 395

+VAT Per Delegate

  • PAY BEFORE Friday 15th September 2017

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STANDARD

£ 495

+VAT Per Delegate

  • BOOKED AFTER Friday 15th September 2017

BOOK NOW!

FOUR WAYS TO REGISTER:

Book Online: Click on Book Your Place Now at the top of the page to book tickets using credit and debit cards

Telephone: +44 (0)161 298 5556

Email: Nicola Corcos nicola@truenorthexcellence.com

Download and complete brochure booking form and post to: True North Excellence Ltd, 207 Knutsford Road, Grappenhall, Warrington, Cheshire, WA4 2QL

TERMS AND CONDITIONS: True North Excellence Ltd reserve the right to amend the programme, speakers or venue and alter or cancel the seminar without liability. CANCELLATIONS: Should you be unable to attend, a substitute is always welcome. Refunds will be made up to 30 days before the event if received in writing, minus a £45 per delegate enrollment fee. Regrettably we do not provide refunds less than 30 days before the seminar.