Practical Problem Solving Using A3 Thinking

14th-15th March 2018


True North Excellence invites you to a hands-on two-day workshop to develop your ability to frame, analyse and solve problems using Lean A3 Thinking management.

Download the event brochure.

Key Learning:

  • Two-day workshop will create a deep understanding true root cause and applying a structured approach to problem solving
  • Includes scenarios, games, group activities and A3 end of course presentations to actively involve participants
  • Avoid the pitfalls of jumping to ‘solutions’ and instead follow a structured disciplined process of problem solving
  • Reduce the amount of fire-fighting and work-rounds and Kick-start A3 adoption in your organisation
  • Includes free parking, full bound workbook, and breakfast and lunch on both days.


  • People who see re-occurring problems every day in their company
  • All levels of the organisation with a will and desire to solve and eradicate problems for good
  • Senior managers who wish to improve their abilities to lead and manage
  • Anyone who wishes to improve his or her critical lean thinking
  • HR professionals who wish to seek more effective means to deeply improve the thinking, behaviour, alignment, and performance of their organisation and the people in it


By the end of this workshop delegates will be able to:

  • Welcome mistakes as opportunities and have confidence in decision making through following a scientific method of problem solving
  • Understand how a system of problem management and escalation helps improve the organisation and its performance
  • Avoid the pitfalls of jumping to ‘solutions’ and instead follow a structured disciplined process of problem solving
  • Reduce the amount of fire-fighting and work-rounds and kick start A3 adoption in your organisation
  • Facilitate a team through the A3 process utilising key quality tools

At the end of two days you will learn:

  • The concepts of structured problem solving and the importance of team work to sustaining an improvement culture
  • How to use and apply basic tools to identify and deliver improvements to workplace processes and procedures
  • Appreciate concepts of team dynamics and apply practical tools to enhance team performance
  • How to visualise using A3 thinking and when and how to use this powerful lean tool


DAY ONE 14th March 2018

  • Morning

    • Structured approaches to problem solving:
      • PDCA
      • DMAIC
      • 8D
      • A3 Thinking
    • Exercise: How teams solve problems
    • Problem identification and definition:
      • Defining a problem – is/is not
      • Writing a problem statement
      • Speaking with data
  • Afternoon

    • Introduction to quality tools:
      • Pareto
      • Data collection
    • Simulation Exercise 1:
      • Collecting data
      • Starting an A3
    • Writing a problem statement
    • Cause and effect analysis:
      • Fishbone
      • 5 Whys
      • Moving form creative to analytical thinking
    • Simulation Exercise 2:
      • Managing variability

DAY TWO 15th March 2018

  • Morning

    • Case study:
      • Speaking with Data and Facts
    • Introduction to mapping techniques – process thinking
    • SOPs:
      • The importance of standardisation
    • Introduction to SPC (statistical process control)
    • Reducing variation :
      • demystifying Six Sigma
  • Afternoon

    • Simulation Exercise 3:
      • Improving the process
    • Problem Management and A3 Thinking:
      • Integrating A3s into daily work
    • Simulation Exercise 4:
      • Sustaining the gains
    • Simulation Exercise 5:
      • Demonstrating application of the learning of A3
      • Preparation for end of course A3 Presentation
    • Group Presentations using A3 Thinking

The Venue

Oxford Thames Hotel


09:00 – 17:00 / 14th-15th March 2018


De Vere Oxford Thames

Henley Rd,

Sandford on Thames

Oxford, OX4 4GX

In 30 acres of scenic parkland, the 4-star De Vere Oxford Thames overlooks the River Thames. It offers luxurious rooms, a swimming pool, spa and gym, just 4 miles from Oxford. Some rooms date back to the 12th century, and all mix modern décor with period features including oak beams and ornate windows. Many have views of the river or gardens, and some have patios, balconies or a four-poster bed.




£ 795

+VAT Per Delegate

  • PAY BEFORE Friday 23rd February 2018 *Includes free parking, full bound workbook, lunch on both days.



£ 895

+VAT Per Delegate

  • BOOKED AFTER Friday 23rd February 2018 *Includes free parking, full bound workbook, lunch on both days.



Book Online: Click on Book Your Place Now at the top of the page to book tickets using credit and debit cards

Telephone: +44 (0)161 298 5556

Email: Nicola Corocos

Download and complete brochure booking form and post to: True North Excellence Ltd, Smithy Cottage, Stowford, Crewe, Cheshire, CW1 5XP

TERMS AND CONDITIONS: True North Excellence Ltd reserve the right to amend the programme, speakers or venue and alter or cancel the seminar without liability. CANCELLATIONS: Should you be unable to attend, a substitute is always welcome, up to three working days before the event. Refunds will be made up to 30 days before the event in writing, minus a £200 per delegate enrollment fee. Regrettably we do not provide refunds less than 30 days before the seminar.