Benchmark Visit: RICOH



Factory Tour - Ricoh: Focused on Employee Engagement & Continuous Improvement

True North Excellence invites you to learn
and experience Operational Excellence
on a benchmarking visit focused on
cultural engagement and continuous improvement.

Download the brochure.


Benchmark Visit:

Ricoh senior managers will share their journey to creating a highly engaged and committed workforce, that has been tested over recent ‘difficult times.

They will share how employee engagement levels dropped during their challenges – but also learn what they did to recover engagement levels, eventually reaching their highest levels of employee led suggestions for improvement.

Delegates will also learn:

  • Impact of Introducing Automation and creation of multi-function TPM Teams that have resulted in higher rates of improvement actions.
  • Transforming administration processes – how they are engaging non-production areas in reducing bureaucracy, simplifying processes, eliminating non-value add tasks and optimising use of technology.
  • Ricoh Way Production System and the Kaizen Spiral approach to linking engagement to improvement including suggestion schemes; Gemba Matt; Good Spot; Kaizen 10 Steps; Kaizen Rally and Engagement Centre.


Leaders and managers serious about implementing proven cultural engagement strategies, including:

  • Transformational Leaders
  • Operational Directors
  • HR Directors
  • Plant Directors and Managers
  • Manufacturing and Functional Managers


Morning Session, Thursday 7th February 2019

  • 09:00    Welcome and health and safety

    09:30    Ricoh Telford Introduction to Engagement & Continuous Improvement Journey

    10:15    Factory Tour

    12:15    Networking Lunch

    13:00    Linking Engagement to Improvement

Afternoon Session, Thursday 7th February 2019

  • 13:20    Introduction of Automation supported by new TPM Teams that drives CI & Engagement

    13:40   Engaging non-production functions to transform administration processes

    14:00    Developing employees to enable engagement – the Ricoh Way Production System Academy

    14:20    Tea/coffee break

    14:40    Enabling engagement through Kaizen Spiral approaches

    15:10    Encouraging engagement through people processes

    15:30    Group Activity

    16:00    Group feedback to Ricoh – Delegates

    16:30    Final review and reflection


RICOH, Telford, TF2 9NN.

Ricoh is a global technology company that has been transforming the way people work for more than 80 years. Operating in over 200 countries and regions it has worldwide sales of over £15billion.

The Ricoh facility in Telford was established in 1983 and began its manufacturing operations in 1985 Today, the Telford facility employs approximately 600 people and is involved in process filling of toner, assembly of printing equipment and remanufacturing production of recycled equipment.

In the past two years the Ricoh Telford facility has become the European centre for Additive Manufacturing (3D printing) and inkjet technology. The site also includes the Ricoh Customer Experience Centre (CEC), a world class facility where  European clients come to experience Ricoh’s solutions in action.

This year the plant were winners in the Ricoh Global Awards Programme – one of only 8 winners from over 800 nominations worldwide.


Venue: Ricoh



TF2 9NN.