Introductory workshop for delegates who want to learn the concept of Lean Management applied and adapted in Office Environments.

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Hands-on practical workshop

This is an entry-level workshop for delegates who want to learn the concept of Lean Management applied to office work. Participants will leave the workshop with a firm grasp of Lean fundamentals and inspiration to apply the concepts in their own office environment.

Download the workshop brochure.

Key Learning:

 

  • Understand the 8 Wastes of Lean Management when applied to office work
  • Understand the 5 principles of Lean Management and focus on Voice of the Customer
  • Understand the importance of Standard Work and Quality
  • Gain a clearer picture of the current state of your office processes
  • Participate in practical exercises to develop awareness of lean management concepts

WHO SHOULD ATTEND?

  • Employees, specialists, leaders and managers who work in an office and support office processes
  • Those who work alongside administration to improve business processes

People working in:

  • Finance and accounting
  • HR
  • Office administration
  • Sales and marketing
  • Purchasing and procurement

LEAN IN THE OFFICE

By the end of this workshop delegates will be able to:

  • Have a firm grasp of Lean fundamentals and inspiration to apply the concepts in their own office environment
  • Understand the 8 Wastes of Lean Management applied to office work
  • Understand the 5 principles of Lean Management and focus on the Voice of the Customer
  • Understand the value of Standard Work in improving quality and effectiveness
  • Have a clearer picture of the current state of their office processes
  • Understand the concept of Visual Management and the importance of being able to visualise problems
  • Know how to promote teamwork and continuous improvement across disciplines

AGENDA

  • Morning Session

    • Introduction to ‘Lean Thinking’
    • Introduction to the Five Lean Principles
    • Customer Value, Value Streams, Flow, Pull, Perfection
    • Voice of Customer in the office
    • Introduction to The 8 Wastes
  • Afternoon

    • Application of Lean Concepts
    • Process Thinking in the office
    • Overview of Value Stream Mapping
    • Overview of PDCA

Meet The Trainer

Gemma Jones, Associate Practitioner, True North Excellence

Gemma is a creative yet logical systems thinker, who loves to work with teams to break things down, figure them out and rebuild them better than ever. She has a Master’s Degree in Mechanical Engineering and over the past 20 years has held Continuous Improvement roles with global businesses across different sectors, including Pharmaceutical, Dairy, FMCG, Food, and Medical Devices.

Gemma is hugely passionate about engaging the workforce with Continuous Improvement and strongly believes in Lean Thinking. She gets such a kick out of training, coaching and facilitating, especially when she sees the lightbulb switch on in someone’s head – when they solve a problem; when they realise they have the power to change; or when they get excited about all the improvements they could make.

When she is not working, or looking after her two sons, Gemma is usually reading or thinking about doing Yoga.

DELEGATE FEES

DELEGATE FEES

EARLY BIRD

£ 395

+VAT Per Delegate

  • PAY BEFORE 1st October 2020

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STANDARD

£ 495

+VAT Per Delegate

  • BOOKED AFTER 1st October 2020

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FOUR WAYS TO REGISTER:

Book Online: Click on Book Your Place Now at the top of the page to book tickets using credit and debit cards

Telephone: +44 (0)161 298 5556

Email: Nicola Corcos nicola@truenorthexcellence.com

Download and complete brochure booking form and post to: True North Excellence Ltd, 207 Knutsford Road, Grappenhall, Warrington, Cheshire, WA4 2QL

TERMS AND CONDITIONS: True North Excellence Ltd reserve the right to amend the programme, speakers or venue and alter or cancel the seminar without liability. CANCELLATIONS: Should you be unable to attend, a substitute is always welcome. Refunds will be made up to 30 days before the event if received in writing, minus a £45 per delegate enrollment fee. Regrettably we do not provide refunds less than 30 days before the seminar.