Two-day Lean certified training to drive continuous improvement methodology throughout your organisation

10th-11th July 2019, Cranage Hall, Holmes Chapel, Cheshire, CW4 8EW


Lean Office Yellow Belt training will provide participants with a clear understanding of the fundamental principles behind Lean in an office and administrative environment.

Focusing on Waste Elimination, Visual Management and A3 Thinking for office and administration functions, the training will support your companies drive for continuous improvement throughout your organisation.

Download the workshop brochure.

Key Learning:

  • Process Thinking and Mapping Information Flows
  • Visual Management- 5S, Visual Boards & Visual Controls
  • A3 Thinking – From story boards to problem solving
  • Includes free parking, full bound workbook, lunch on both days, and plenty of learning take-aways


  • Have learned how to use and apply basic information flow mapping to see where waste exists
  • Understand Lean practices to remove waste and add greater value to your work
  • Be able to see the business as Value Streams and better understand customer value
  • Understand the importance of visual management in driving improvement
  • Know how to use A3 reporting as a key to continuous improvement success


  • Workers spend less time correcting errors and more time delivering value
  • Improved productivity and better use of existing resources
  • Focus on what the customer values and deliver higher customer satisfaction
  • Reduce total cost and improve quality of work
  • Faster service and increased flexibility

Pre-requisite learning: This is a beginner to intermediate course.


Future Lean champions can come from any department including:

    • Customer services
    • Finance and accounting
    • HR
    • Office administration
    • Sales and marketing
    • Purchasing and procurement


DAY ONE Wednesday 10th July 2019

  • Morning

    09:00    Introduction to Lean Office

    • Muda, Mura and Muri
    • Creating stability
  • Afternoon

    12:45    Seeing Waste in the Office

    • VSM and Information Flow Mapping
    • Mapping the current state
    • Kaizen Bursts
    • Exercise

    16:30 Review and Discussion

    17:00 End of day one

DAY TWO Thursday 11th July 2019

  • Morning

    09:00    Productive Workplace

    • 5S in the office
    • Visual Management & Displays
    • Exercise
  • Afternoon

    12:45    A3 Thinking: Story Board, Proposal, Reporting

    • PDCA and A3 Problem Solving
    • A3 Exercise

    15:30    Activity: A3 Storyboard – Lessons Learned

    16:30    Report out

    17:00   Close

Meet The Trainer

Bill Tiplady, Associate Practitioner, True North Excellence

Bill is a trail blazer for process thinking and Lean management and is regarded as a highly practical international Lean trainer and coach. His career started in the 1980’s as an engineer at Rolls-Royce, he became Business Improvement Leader before joining management where he developed into a strategic and practical leader of improvement.

For the past 20 years he has dedicated his career to developing the skills and behaviours required for people in both the manufacturing and service sector to transform and sustain Lean management within their organizations. Bill has gained vast experience in the Automotive, Engineering, Textile, Chemicals, FMCG, Food and Drink, Electronics and Photonics Industry, both in the UK, Europe, China and North America. He is passionate about his local football team, Burnley Football Club (we can’t all be perfect).

Venue & Accommodation

Cranage Hall Hotel

Holmes Chapel

Cheshire, CW4 8EW

Overnight accommodation is not included in the registration fee. However, reduced rates at Cranage Hall is £90 including breakfast per room per night.

Please contact the hotel directly on 01477 536666 quoting ‘True North Excellence’ to redeem the accommodation discount.




£ 695

+VAT Per Delegate

  • PAY BEFORE Friday 7th June *Includes free parking, full bound workbook, lunch on both days.



£ 895

+VAT Per Delegate

  • BOOKED AFTER Friday 7th June *Includes free parking, full bound workbook, lunch on both days.



Book Online: Click on Book Your Place Now at the top of the page to book tickets using credit and debit cards

Telephone: +44 (0)161 298 5556

Email: Nicola Corocos

Download and complete brochure booking form and post to: True North Excellence Ltd, Smithy Cottage, Stowford, Crewe, Cheshire, CW1 5XP

TERMS AND CONDITIONS: True North Excellence Ltd reserve the right to amend the programme, speakers or venue and alter or cancel the seminar without liability. CANCELLATIONS: Should you be unable to attend, a substitute is always welcome, up to three working days before the event. Refunds will be made up to 30 days before the event in writing, minus a £45 per delegate enrollment fee. Regrettably we do not provide refunds less than 30 days before the seminar.