For the past 20 years he has dedicated his career to developing the skills and behaviours required for people in both the manufacturing and service sector to transform and sustain Lean management within their organizations. Bill has gained vast experience in the Automotive, Engineering, Textile, Chemicals, FMCG, Food and Drink, Electronics and Photonics Industry, both in the UK, Europe, China and North America. He is passionate about his local football team, Burnley Football Club (we can’t all be perfect).
Lucy provides marketing and communications support to the True North team. She helps craft our course materials, blogs and web content. A creative type, Lucy enjoys baking, gardening and renovating her house. She disagrees with Jon’s football allegiance, choosing to support her beloved Liverpool FC instead!
Adam is responsible for creating the online and printed communications for TNE, a seasoned creative with a happy to help outlook. Driven by passion to create and design I’m a keen photographer and geeky dad with a appetite for sci-fi and an avid 2000ad reader for 40 years. Happy in my work while secretly wishing for the zombie apocalypse.
Nicola is the original ‘Mrs C’ who started with True North in 2014. With over 20 years administration and management experience her role is support all delegates and suppliers with the information they require.
Gemma is a creative yet logical systems thinker, who loves to work with teams to break things down, figure them out and rebuild them better than ever. She originally studied Mechanical Engineering and over the past 20 years has held Continuous Improvement roles within different Manufacturing industries, including Pharmaceutical, Dairy, FMCG, Food, and Medical Devices. Gemma has been a CI Manager numerous times and also an Operations Manager running a factory of over 500 people – so she has been on both sides of that fence and understands the challenges of both perspectives. When she is not working, or looking after her two sons, Gemma is usually reading or thinking about doing Yoga.
Carl is a season operations and supply chain improvement expert who takes a whole system approach to solving challenging problems by supporting teams and people through the decision making steps through facilitation and coaching. Having lead lean transformations over the past 20 years, Carl has proved himself a trusted adviser and mentor at all levels of business transformation.
Thomas is responsible for data management, research and administration support part-time. Presently completing his A-Levels his interests are football and playing wide receiver for the Manchester Titans.
Jon founded True North Excellence in 2013 after a decade of management and leadership roles at The Manufacturer/Lean Management Journal, Manufacturing Institute, Shingo Prize and Manufacturing Advisory Service. Passions are Leadership, CI, MUFC, walking the dog in the lakes and anything sci-fi. Regrets not naming his son Tiberius. Favourite quote – ‘You never fail until you stop trying’.