Practical Problem Solving Using A3 Thinking

3 x 3 hour live virtual classroom sessions with your expert instructor 
2 x 2-hour Gemba focused practical homework assignments
3 x 1 hour virtual coaching sessions with instructor  (1-2-1 or 1-2-Company)
Total time
16 hours over
three weeks
  • Module 1: Wednesday 29th September 2021 – 08:30 EST / 13:30 GMT (3 hours)
  • Module 2: Wednesday 6th October 2021 – 08:30 EST / 13:30 GMT (3 hours)
  • Module 3: Wednesday 13th October 2021 – 08:30 EST / 13:30 GMT (3 hours)


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A3 Problem Solving Early Bird
Early Bird ticket is available until 27th August 2021
£ 645.00
11 available

This training will help you to get to root cause, avoiding jumping to solutions and continually firefighting by moving to a structured, disciplined approach to problem solving A3 methodology. Learn the people side of A3 Problem Solving to kick start and then sustain Practical Problem Solving in your organisation.

By the end of this training programme delegates will be able to:

  • Develop Root Cause Analysis and A3 thinking to reduce the amount of fire-fighting and work-rounds in your organisation
  • Avoid the pitfalls of jumping to ‘solutions’ and instead follow a structured disciplined process of problem solving
  • Welcome mistakes as opportunities and have confidence in decision making through following a scientific method of problem solving
  • Understand how A3 system of problem management and escalation helps improve the organisation and its performance

Contents Include:

  • How to apply Toyota’s 7 Quality Tools

  • Correctly identify and define a problem to solve

  • Understand the different levels of data and how to drill down

  • Using data to break the problem down

  • Manage issues within the plant as clear problems to solve

  • Understand there are three types of problems that each require different actives

  • Difference between problem solving and continuous improvement

Key learning:
  • The concepts of structured practical problem solving
  • How to use and apply basic tools to identify and deliver improvements to workplace processes and procedures
  • Appreciate concepts of team dynamics and apply
  • practical tools to enhance team performance
  • How to visualise using A3 thinking and when and how to use this powerful lean tool
Who should attend?
  • Operational, production, quality and engineering teams who see re-occurring problems every day in their company
    All levels of the organisation with a will and desire to solve and eradicate problems for good
    Senior managers who wish to improve their abilities to lead and manage problem solving
    Anyone who wishes to improve his or her critical lean thinking using Toyota’s problem solving tool

Module 1:

Foundations for Effective Problem Solving

29th September 2021
13:30-16:30 London Time / 08:30-11:30 New York Time
  • Why Lean Thinking organisations welcome problems every day
  • Why should we bother problem solving?
  • What is a problem, and what is not?
  • A3 Thinking, DMAIC, 8D and Plan, Do, Check, Act (PDCA)
  • Understanding the hierarchy of problem-solving tools and techniques
  • Removing barriers to effective problem solving

Module 2:

Applying Toyota’s A3 Problem Solving Methodology

6th October 2021
13:30-16:30 London Time / 08:30-11:30 New York Time
  • How a poorly defined problem creates more problems than it solves
  • The importance of using data
  • The three types of cause / understanding
  • Toyota’s 7 Quality Tools
    • Check sheets
    • Pareto
    • Control charts
    • Histogram
    • Fishbone
    • Process Map/Flow Chart
    • Scatter diagram

Module 3:

Root Cause Analysis in A3 Thinking

13th October 2021
13:30-16:30 London Time / 08:30-11:30 New York Time
  • What are Containment actions and focusing on the customer?
  • Using 5 Why to determine root cause
  • Identifying and implementing countermeasures
  • How to confirm, standardise and share
  • How to formulate actions plans
  • Leading with questions
  • Process Confirmation

I have really enjoyed it and found it to be engaging and inspiring. In many ways I prefer this delivery method to an off-site training course. It avoids the travel and time away from work. And the way the course is spread over time allows the content to be digested and explored in more practical ways with the coach.

K Grice, Manufacturing ManagerHexion



£ 645

+VAT Per Delegate

  • PAY BEFORE Friday 27th August 2021



£ 795

+VAT Per Delegate

  • BOOKED AFTER Friday 27th August 2021



Book Online: Click on Book Your Place Now at the top of the page to book tickets using credit and debit cards

Telephone: +44 (0)161 298 5556

Email: Nicola Corocos

Download and complete brochure booking form and post to: True North Excellence Ltd, 207 Knutsford Road, Warrington, Cheshire, WA4 2QL

TERMS AND CONDITIONS: True North Excellence Ltd reserve the right to amend the programme, speakers or venue and alter or cancel the seminar without liability. CANCELLATIONS: Cancellation Policy: Should you be unable to attend, you are welcome to field a substitute delegate. The organisers (True North Excellence Ltd.) should be informed up to three working days before the departure date. A full refund will be paid if the delegate or their company cancels in writing within 30-days of the event, minus a £50 cancellation fee.